M.B.A. DEGREE EXAMINATION, MAY 2012.
Second Year
Paper IV — HUMAN RESOURCE MANAGEMENT
Time : Three hours Maximum : 75 marks
SECTION A — (3 × 5 = 15 marks)
Answer any THREE of the following.
1. (a) Job Design.
(b) Human resource planning.
(c) Psychological test.
(d) Career planning.
(e) Job satisfaction.
(f) Collective bargaining.
SECTION B — (3 × 15 = 45 marks)
Answer any THREE of the following.
2. Evaluate clearly the significant development of Human Resource Management in India in the recent past.
3. Examine the objectives and methods of job analysis.
4. Describe the factors influencing Recruitment and explain the various sources of Recruitment.
5. What are management development programmes? Explain.
6. What is the significance of Disciplinary procedure? Give a brief account of Disciplinary procedure.
7. Discuss upon the functions and methodologies followed by the trade unions in today's context.
SECTION C — (15 marks)
Compulsory
EMPOWERMENT IN ACTION
8. Talking about taking action reminds me of a specific example that exemplifies what happens when a team member has been empowered. I had been on a grueling speaking tour when, after an arduously long flight, I checked into the Meridien Hotel, New Delhi, at 2.00 am. Because it was late, I gave the car keys to a bellman so that I could get checked in and go to bed. The following morning I had an early engagement with a client. After breakfast I gave my claim check to an attendant. After waiting for about five minutes, Hari, the bellman, came back and told me that my car would not start. “It appears”, he explained, “that someone left the lights on overnight.” Given that I had an appointment with a very important client, I started getting a bit nervous. “Not to work, Dr. Rakesh.” (Those Meridien hotel folks have figured out how important our names are
to us — I just wonder why most other service companies have not caught on) “I’ll just drive you to your appointment in our an and get you these in plenty of time.” On the way over, he told me that he would contact the car rental company and make sure that they correct the problem or provide me with another car. (Mind you, he came up with that, I didn’t ask for it.) “Also he continued, “what time would you like me to pick you up?” I assured him that I would be able to get a ride back, but that I would be extremely grateful if he could make sure that the car would be fixed, since I would have little change to do it myself. At the end of a full and demanding day, I returned to the hotel, I could hardly believe it when I found out that Hari had indeed taken care of everything. And to think, all I had given him was the name of the car rental company ! Plus, he was incredible cheerful and composed at all times. A front-line employee taking independent,
autonomous action to do right by the customer regardless of effort, inconvenience or cost. That’s what I call empowerment in action !
Questions:
(a) What prompted the bellman take care of every problem of Dr. Rakesh?
(b) What factors contributed to the extraordinary performance of the bellman?
(c) What benefit did the hotel Meridien derive from Hari’s action?
Second Year
Paper IV — HUMAN RESOURCE MANAGEMENT
Time : Three hours Maximum : 75 marks
SECTION A — (3 × 5 = 15 marks)
Answer any THREE of the following.
1. (a) Job Design.
(b) Human resource planning.
(c) Psychological test.
(d) Career planning.
(e) Job satisfaction.
(f) Collective bargaining.
SECTION B — (3 × 15 = 45 marks)
Answer any THREE of the following.
2. Evaluate clearly the significant development of Human Resource Management in India in the recent past.
3. Examine the objectives and methods of job analysis.
4. Describe the factors influencing Recruitment and explain the various sources of Recruitment.
5. What are management development programmes? Explain.
6. What is the significance of Disciplinary procedure? Give a brief account of Disciplinary procedure.
7. Discuss upon the functions and methodologies followed by the trade unions in today's context.
SECTION C — (15 marks)
Compulsory
EMPOWERMENT IN ACTION
8. Talking about taking action reminds me of a specific example that exemplifies what happens when a team member has been empowered. I had been on a grueling speaking tour when, after an arduously long flight, I checked into the Meridien Hotel, New Delhi, at 2.00 am. Because it was late, I gave the car keys to a bellman so that I could get checked in and go to bed. The following morning I had an early engagement with a client. After breakfast I gave my claim check to an attendant. After waiting for about five minutes, Hari, the bellman, came back and told me that my car would not start. “It appears”, he explained, “that someone left the lights on overnight.” Given that I had an appointment with a very important client, I started getting a bit nervous. “Not to work, Dr. Rakesh.” (Those Meridien hotel folks have figured out how important our names are
to us — I just wonder why most other service companies have not caught on) “I’ll just drive you to your appointment in our an and get you these in plenty of time.” On the way over, he told me that he would contact the car rental company and make sure that they correct the problem or provide me with another car. (Mind you, he came up with that, I didn’t ask for it.) “Also he continued, “what time would you like me to pick you up?” I assured him that I would be able to get a ride back, but that I would be extremely grateful if he could make sure that the car would be fixed, since I would have little change to do it myself. At the end of a full and demanding day, I returned to the hotel, I could hardly believe it when I found out that Hari had indeed taken care of everything. And to think, all I had given him was the name of the car rental company ! Plus, he was incredible cheerful and composed at all times. A front-line employee taking independent,
autonomous action to do right by the customer regardless of effort, inconvenience or cost. That’s what I call empowerment in action !
Questions:
(a) What prompted the bellman take care of every problem of Dr. Rakesh?
(b) What factors contributed to the extraordinary performance of the bellman?
(c) What benefit did the hotel Meridien derive from Hari’s action?
No comments:
Post a Comment